EXL IT service management
Location
Noida | India
Job description
x
Primary Role & Responsibility
Minimum Qualification
Job Summary :
Role primarily involves applying cash on AR systems, understanding of Legacy systems, and doing basic to complex reconciliations. The role also involves resolving queries relating to unidentified cash / bank receipts and escalating as and when necessary. It also involves people management.
Delivering results as per Service Level Agreement targets / timelines will be a key with focus on Customer Satisfaction and quality of transactions.
Key Accountabilities :
- Ensure that the process transactions are processed as per standard procedures and review all invoices for payments
- Ensure timely cash application
- Identify and make necessary adjustments
- Strong reconciliation knowledge
- Ensure to interact with customer to resolve outstanding issues/AR
- Through knowledge of accounts receivables / general ledger system and procedure
- Ensure that the assigned targets in accordance with KSFs are met
- Ensure adherence to Company Policies and Procedures
- Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
- Any other essential function that may occur from time to time as directed by the Supervisor
- Graduate with at least 1.5 years of education (B.Com, CA Inter) or diploma in any stream
Minimum Experience
Technical Skills
Soft Skills
Desirable Skills
Product/Process Specific
- Minimum 5-7 years of experience in F&A with skill set to execute specific O2C task (example, Invoice generation /Cash applications, collections etc.) along with people management. Periodical training to be provided related to F&A and Insurance vertical and regularly updated with ongoing industry trends.
- Possesses necessary knowledge of business concepts to effectively perform the job
- Comprehension skills - should be able to read, interpret business documents
- Job Knowledge of the Insurance industry in United States is preferred
- Excellent AR and bank reconciliation exposure
- Experience of AR legacy system is preferable
- Good experience on AR collections & cash posting
- Proficiency in English
- Excellent Communication / interpersonal skills
- Data gathering ability/ Eye for detail
- Capability to communicate with large teams.
- Process Excellence Methodology.
- Appreciation of the domain needs of the process and its key drivers.
- Reasonable level of business perspective regarding the internal functioning of BPO/EXL.
- Good networking capability and Client facing skills. Goal oriented
- Good Computer navigation skills, keyboarding skills
- Should be familiar with MS Office
- Self-disciplined and result oriented
- Ability to multi task
- Ability to work effectively as part of a team
- Strong analytical skills
- Attention to detail - especially during transaction processing
Job tags
Salary
