Tata Group
Location
Chennai | India
Job description
Job Description
TCShas been a great pioneer in feeding the fire of Young Techies like you. We area global leader in the technology arena and there-s nothing that can stop usfrom growing together.
Experience Range: 4 - 7 Yrs
What weare looking for
Must Have
1. Setup and configuration of all MAC OSsystem
2. Support Macs, PCs, IOS devices, networkequipment, and related peripherals
3. Receive, coordinate, and resolve all daily incidentsand requests via the ticketing system, ensuring strong communication andresolution SLAs are met.
4. Assist in the new hire on-boardingand offboarding processes: equipment deploys, account creation, imaging, setup,training, equipment retrieval, account management, security protocols. Ensureprocesses are followed and coordinated with respective departments.
Good To Have
1. Follow up with users on incidents andrequests, convey technical solutions and facilitate implementation of fixes forissues with training and documentation
2. Create and maintain documentation on Helpdeskpolicies, IT technical KB articles, user support, and technology training.
3. Manage all IT equipment andapplication inventory, licensing, and asset tracking
4.
Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING
Job tags
Salary
