Customer Service Support Manager

Location

Chennai | India

Job description

Company Description

OneGlance Software Services Pvt Ltd provides innovative software solutions for diabetes care clinics. Our software features easy storage and access of case records, fast Rx generation and translation to patient preferred languages, decision support alerts on patient visit pattern, treatment adherence, diet, investigations, among others. We provide integration of data between Front Desk, Lab, Pharmacy, Diet, and Doctor's modules and easy accessibility to bills, revenue collections, and stock status reports.

Role Description

This is a full-time on-site role for a Customer Service Support Manager. The Customer Service Support Manager will be responsible for managing and leading the customer service support team to ensure excellent customer satisfaction, providing technical support to customers, analyzing customer feedback to improve processes, and delivering effective solutions to customer issues.

Qualifications

• Customer Satisfaction and Customer Support skills
• Ability to provide Technical Support to customers
• Strong Analytical Skills to analyze customer feedback
• Experience in Customer Service and Technical Support
• Excellent written and verbal communication skills
• Ability to lead and manage a team of customer service representatives
• Bachelor's degree in Computer Science, Information Technology, or related field

Experience in the healthcare industry is a plus.

Years of experience minimum 2 Years

Salary offer is 5 - 6 Lakhs per Annum.

Job tags

Salary