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Location

Work from home | India

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Job description

Technical Account Manager
We are seeking a highly skilled and motivated Technical Account Manager to join our team. The Technical Account Manager will be responsible for building and maintaining strong client relationships, providing technical expertise and support, and ensuring the successful implementation and utilization of our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Responsibilities:

• Serve as the main point of contact for our clients, developing and maintaining long-term business relationships
• Understand clients' technical requirements and objectives, and provide solutions and recommendations accordingly
• Serve as the single pint of contact for troubleshooting and support, follow-up and timely resolution of support cases, configuration review and project related requirements
• Collaborate with cross-functional teams to ensure smooth implementation and integration of our products and services. Liaise directly with Product Engineering for escalated issues
• Support case ownership to identify common issues for broader resolution ( eg. training, product, enhancements. etc.)
• Assist with developing minor enhancements to enable the customer experience as needed
• Conduct regular check-ins with clients to evaluate their satisfaction and identify opportunities for improvement
• Stay up-to-date with industry trends, technologies, and best practices to provide valuable insights and solutions to clients
• Prepare and present reports and progress updates to internal stakeholders and clients as needed

Qualifications:

• Bachelor's degree in a relevant field such as Computer Science or Engineering
• Previous experience in a technical support or account management role
• Strong technical background and understanding of software and hardware systems
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders
• Proven ability to effectively manage multiple clients and projects simultaneously
• Strong problem-solving skills and ability to think analytically and creatively
• Self-motivated and proactive, with a strong sense of accountability and ownership
• Ability to thrive in a fast-paced and dynamic environment.

Key Competencies:

• Act with integrity
• Embrace teamwork
• Take care of each other

Base Pay Range: $100,000 - $115,000. Total compensation for this role will include an incentive plan.

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of experience, education, merit, market requirements and geographic location where the work is performed.

Be part of an inspiring team using innovation and the cloud to change how business is done and where you are valued as both an individual and employee. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Nuvolo has a passion for excellence and we are looking for talented individuals who share that same passion to join our team!

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Job tags

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Salary