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Location

Australia | India

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Job description

Career Opportunities:

System Administrator / (5 years experience in Hyper - V mandatory)

Purpose

To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level
monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and
escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and
ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and
Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every
department you are part of.

Key Responsibilities

? Maintaining/contributing to KMS for client and internal team, for both technical & processes
? Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
? Understanding of O365, Mimecast, Intune, Azure integration
? Manage security settings on Microsoft ATP
? Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
? Ability to perform initial investigation on security breach alerts
? Vendor Management (hardware and Software vendors – HP, Dell, MS, VM, Citrix and others)
? Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par
? Administration of Windows Server, groups, group policies, DNS, DHCP
? Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault
? On premises backup alert management, monitoring and restoration
? Execution of maintenance tasks, App upgrades, patch escalations etc.
? Monitor, Investigate and escalate issues in timely manner as per escalation Matrix
? Ability to manage technical escalations from client/end user/internal team
? Migration of VM’s from on premise to cloud
? Basic understanding of SQL, maintenance plan, backup
? Understanding of certificate management on appliance, servers, websites
? SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache,
SQL Reporting Services, WAS, Load Balancers)
? Smooth and timely customer engagement
? Disk, CPU, Snapshot management provisioning
? Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity
? Manage understand Failover Cluster, NLB
? Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely
? Manage windows update compliance.
? Antivirus Management, Sophos, Defender.
? Routine firmware upgrades of Physical Servers.
? Capacity planning and management
? Patching ESXi hosts and vCenter updates
? Basic know how of linux
? Availability during critical outages impacting multiple functions
? Maintain the performance level and upkeep virtual, physical infrastructure
? Working within the team to develop processes to enable Automation, Orchestration, and
enhance existing services
? Knowledge of vulnerability management and critical remediation
? Change management, performing RCA and able to clearly articulate the actions/outcomes
Desired Experience: 2-5 yrs. minimum experience in Windows Server Administration / System
Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for
international clients, preferably in MS IT provider / IT Companies.

Key Competencies:

? Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure
Administrations, O365, Mimecast, SQL Administration, Windows Administration.
? Must have secondary and tertiary technical skills.
? Should have experience in VM Deployment, VM Migration, managing host clusters
? Extremely high-level attention to detail with methodical troubleshooting process
? Independent time management skills
? Good verbal and written communication skills
? Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers
? Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware,
Hyperv, Nutanix, O365, Azure Administration)
? Proactive vs Reactive approach
? ITIL Service Management Foundation accreditation
Essential Skills:
? Windows Server including 2016/2019, DNS, DHCP, Group Policy
? Active Directory 2012 and above
? VMware / Virtualization (Hyper – V, VMware)
? O365, Azure Administration

Desired Skills:

? Exposure to Backup tools like Veeam/Commvault/Backup exec
? Windows Administration certifications 2012 and above
? Exposure to SAN /NAS
? MS Azure and Office 365 Administration
? Symantec Endpoint or McAfee or Sophos or SentinelOne or CrowdStrike
? Exposure to Blade servers and configurations
? ITIL Foundation and ServiceNow ITSM tool

Email: [email protected]

IT Analyst / Technical Support Engineer

Brennan has couple of positions open for our Service desk. This role would require you to closely work with our 350+ Australian clients to resolve their technical issues.

Purpose of Role:

• MUST have atleast 6 months of experience in IT Service Desk / Windows Server / Wintel / Technical
Support / Remote Support Services.
• Experience dealing with international clients or customers Preferred
• To provide customer service Inbound & outbound support to Brennan IT clients, engineers and staff.
To coordinate, collaborate and escalate task within established timelines.
• To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client
Satisfaction ratings.

Essentials Skills:

• Excellent communication skills with international calling customer experience is preferred .
Great customer service experience is must.
• Basic understanding of Technical Support role Windows Sever 2008/2012, Active Directory, O365.
Outlook Configuration, basic troubleshooting.

General Requirements:

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone; good phone skills, professional demeanour,
previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve
it.
• Ability to handle constantly changing flow of call flow; remain productive during slow times, be able
to multitask effectively during busy times, exercise patience and professionalism during stressful
situations.
• Ability to think around problems and come up with creative solutions
• Ability to work with or without direct supervision.

Email: [email protected]

System Administrator

Job Description :
Purpose

To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of.

Key Responsibilities

Ø Maintaining/contributing to KMS for client and internal team, for both technical & processes
Ø Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
Ø Understanding of O365, Mimecast, Intune, Azure integration
Ø Manage security settings on Microsoft ATP
Ø Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
Ø Ability to perform initial investigation on security breach alerts
Ø Vendor Management (hardware and Software vendors – HP, Dell, MS, VM, Citrix and others)
Ø Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par
Ø Administration of Windows Server, groups, group policies, DNS, DHCP
Ø Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault
Ø On premises backup alert management, monitoring and restoration
Ø Execution of maintenance tasks, App upgrades, patch escalations etc.
Ø Monitor, Investigate and escalate issues in timely manner as per escalation Matrix
Ø Ability to manage technical escalations from client/end user/internal team
Ø Migration of VM’s from on premise to cloud
Ø Basic understanding of SQL, maintenance plan, backup
Ø Understanding of certificate management on appliance, servers, websites
Ø SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers)
Ø Smooth and timely customer engagement
Ø Disk, CPU, Snapshot management provisioning
Ø Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity
Ø Manage understand Failover Cluster, NLB
Ø Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely
Ø Manage windows update compliance.
Ø Antivirus Management, Sophos, Defender.
Ø Routine firmware upgrades of Physical Servers.
Ø Capacity planning and management
Ø Patching ESXi hosts and vCenter updates
Ø Basic know how of linux
Ø Availability during critical outages impacting multiple functions
Ø Maintain the performance level and upkeep virtual, physical infrastructure
Ø Working within the team to develop processes to enable Automation, Orchestration, and enhance existing services
Ø Knowledge of vulnerability management and critical remediation
Ø Change management, performing RCA and able to clearly articulate the actions/outcomes

Desired Experience: 2-5 yrs. minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in MS IT provider / IT Companies.

Key Competencies:

Ø Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.
Ø Must have secondary and tertiary technical skills.
Ø Should have experience in VM Deployment, VM Migration, managing host clusters
Ø Extremely high-level attention to detail with methodical troubleshooting process
Ø Independent time management skills
Ø Good verbal and written communication skills
Ø Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers
Ø Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration)
Ø Proactive vs Reactive approach
Ø ITIL Service Management Foundation accreditation

Essential Skills:

Ø Windows Server including 2016/2019, DNS, DHCP, Group Policy
Ø Active Directory 2012 and above
Ø VMware / Virtualization (Hyper – V, VMware)
Ø O365, Azure Administration

Desired Skills:

Ø Exposure to Backup tools like Veeam/Commvault/Backup exec
Ø Windows Administration certifications 2012 and above
Ø Exposure to SAN /NAS
Ø MS Azure and Office 365 Administration
Ø Symantec Endpoint or McAfee or Sophos or SentinelOne or CrowdStrike
Ø Exposure to Blade servers and configurations
Ø ITIL Foundation and ServiceNow ITSM tool

Brennan IT is an equal opportunity employer.

Email: [email protected]

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Job tags

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Salary