WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Location
Bangalore | India
Job description
ROLE AND RESPONSIBILITIES
FUNCTIONAL/OPERATIONAL:
Possess thorough knowledge of the Domain
Design Training curriculum
Develop Training material in the form of manuals and modules
Conduct detailed Voice && Accent training while keeping trainees alert and motivated
Conduct detailed Process training while keeping trainees alert and motivated
Deliver training sessions in adherence with process manuals and rigid training schedules
Provide weekly training updates and reports to the management as well as Business Units
Update process manuals
Develop action plans for the bottom quartile
Conduct gap analysis to better the current new hire training program
Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals
Participate in Calibration sessions with Client / Internal QA / Ops team and conduct sessions to provide feedback to the
associates
Conduct internal Quality check for new hires during OJT as per the requirement
Conduct New Hire training and Process training as per the training schedule with a minimum average score of 95% for all the
evaluations during Classroom training && average score of 98% during OJT
Conduct Refresher training as per TNA (Training Need Analysis) within assigned processes
Take initiatives for improving Operations performance
Review && recommend improvement of training content on a quarterly basis
Job tags
Salary
