Associate Customer Experience

Location

Gurgaon | India

Job description

We are conducting walkin interviews for the position of Associate Customer Experience at Indias Leading Food Delivery Company in Gurgaon Haryana. on 09/03/2024 and 11/03/2024. Below are the details:

Role: Associate Customer Experience

Job ID: 0023

Company: Indias Leading Food Delivery Company

Location: Gurgaon Haryana

Salary: 3.8 5.5 LPA (tentative; actual salary will be decided in the interview)

Eligibility:

Education: Bachelors Degree (Graduation from a regular course).

Experience:

• Minimum Years of Experience Required: 0 (Freshers can apply).
• Maximum Years of Experience Required: 3 Years.

(No gaps are allowed unless the candidate has a genuine reason for it).

Communication:

Proficient in English & Hindi.

Good typing skills of a minimum of 60 words per minute with 95% accuracy.

Personality: (Evident in spoken & written interaction)

Spoken: Pleasant demeanor (warm respectful tone modulated speed easy to understand).

Written: Uses polite words is not overtly casual and gives relevant responses.

What You Need to Bring to the Table:

Responsibilities:

• Resolving problems/concerns raised by customers on our App via chat/phone/email.
• Establishing a relationship of trust with the customer by ensuring qualitative service (empathy and efficiency excellent communication).
• Learning the products and services offered thoroughly to provide timely and efficient resolutions to issues raised.
• Troubleshooting problems and seeing them through to resolution.
• Escalating unresolved issues to the appropriate internal teams.

Characteristics:

• Peoplefirst mindset (patient empathetic warm respectful).
• Problemsolving mindset.
• Flexibility.
• Detailoriented (active listener).

Work Schedule:

• Day shifts but should be comfortable with rotational shifts too!
• In night shifts a cab is provided oneway from 8 pm to 8 am.

Work Mode: Work From Office

Notice Period: Immediate or maximum 07 Days.

Mode of Interview: Walkininterview on 09/03/2024 and 11/03/2024

Interview Address: Sector 62 Gurgaon Haryana.

communication,customer experience,customer support

Job tags

Salary