Apparel Group India Pvt. Ltd.
Location
Pune | India
Job description
• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
• Builds customer loyalty by opening Victoria's Secret Angel cards, converting customer relationship marketing and customer capture
• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the fitting room
• Displays general product knowledge of all categories
• Displays expert product knowledge in assigned category if specialized
• Takes initiative to elevate personal knowledge of product categories
• Knows and uses all Victoria's Secret processes and procedures to enhance selling efficiencies and to complete non-selling responsibilities
• Maintains awareness of all sales, promotions and applicable ringing procedures
• Processes customer transactions accurately and efficiently
• Understands and adheres to brand standards
• Recovers merchandise to standard while assisting customers
• Replenishes merchandise to standard to create a full and abundant store
• Assists in housekeeping of sales floor and communicates maintenance issues
•Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand standards to enable efficient replenishment
• Reinforces all activities related to providing a safe working environment
• Reinforces store strategy to reduce shrink
• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between customer service and shrink
Job tags
Salary
