Oracle
Location
Gurgaon | India
Job description
This is a profile which would be onsite at customer site. Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes On-Premise, Hybrid Cloud, Platforms and Databases , and Security services that TAMs may manage in full or in part.
Technical Portfolio
Responsible for 24/7 support of Oracle production database services to ensure the highest standards of availability, resilience, integrity, security and performance required by the business systems in on-premise / Oracle Cloud or Cloud@Customer
Providing end to end Life Cycle management support for Oracle Database (Installation, Migration, Upgradation, Patching, Backup & Recovery, High Availability and Disaster Recovery Solution with RAC)
Manage Oracle Engineered Systems (Exadata, Super Cluster, Oracle Database Appliances etc)
To manage and resolve Service Requests logged by customers (internal and external) on Oracle Database products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request/ITIL (IM, CM, PM) lifecycle in accordance with global standards
Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
Create a RCA document after analyzing/fixing the issues
Contributing to Knowledge Management content creation and maintenance
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
Maintaining product expertise within the team
Developing and maintaining expertise around Oracle Database and OCI
Maintain an up-to-date and in-depth knowledge of new Oracle Database release
SKILLS & COMPETENCIES:
10+ Years of Strong Oracle Database Administration experience maintaining high availability of databases for global operation using Oracle RAC and Data Guard/Standby databases
Experience of managing multiple RDBMS for Enterprise customers and Banks
Deep understanding of Oracle Architecture, RAC, Grid Infrastructure(CRS,ASM), RMAN, Data Guard/Physical Standby
Should have performed Major Database Upgrades
Experience in Backup and Recovery
Experience in Database Performance Tuning
Hands on experience of Oracle Database Migration
Hands on experience on Oracle Enterprise Manager
Working Knowledge of Exadata would be an advantage
Oracle Certification, preferably OCP would be an advantage
Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction
Manage any customer escalation
Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate
Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract
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