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Location

Vadodara | India

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Job description

We're reinventing the market research industry. Let's reinvent it together.

At Numerator, we believe tomorrow's success starts with today's market intelligence. We empower the world's leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Objectives:

This position is for an experienced help desk Systems Administrator. Administer and maintain all Numerator information systems and related equipment and services, including and without limitation to the following: workstations, servers, phones, operational software, corporate and sales software, security software, telecom services, printers, and scanners. Provide support to internal users. Fulfill other responsibilities as assigned.

Responsibilities:

• Tier 1 and 2 end user support
• Project Management
• End point administration
• Business continuity as related to user end points
• System Security as related to user end poi
• Software Installation, Maintenance, and Administration
• Knowledge Transfer and Continuous Improvement

Documentation

• After hours and Weekend Support Calls

Skills & Requirements

Knowledge, Skills, and Abilities:

Education and Experience

• Bachelor's Degree in Computer Science or equivalent work experience
• 1 + years IT experience

Required Skills

• Excellent written and verbal English skills
• Ability to work on and keep track of multiple tasks
• Proven project management experience
• Excellent diagnostic ability
• Ability to think 'outside the box'
• Ease in setting up and managing workstations and laptops
• Ability to work well on a team as well as independently
• Managing and monitoring help desk tickets
• Hardware firmware and driver checks
• Maintaining image libraries
• Anti-Virus monitoring and patches
• Monitor performance, events, disk space, and services
• Microsoft and 3rd party patches and updates

Optional Skills

• Microsoft Certifications
• MacOS experience
• Leadership experience

Working Relationships:

• Reports to IT Manager
• Works with other members of IT and Hosting

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Job tags

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Salary