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Location

Secunderabad | India

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Job description

Years of Experience - 3 to 7 years
NP- Immediate to 30 Days
JOB DESCRIPTION:- Windows DND
Location-Bangalore

Responsibilities
• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Qualifications
DEP
Strong Experience in following technologies:
Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment.
OS installation setup phases.
Windows patching / Windows servicing - 'windows update' - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components.
Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well.
Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM.
MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios.

Skills: -
Device and Deployment:
• Windows Patching and DeploymentWindows Update
• Windows Upgrade
• Windows Licensing(Retail, OEM, MAK, KMS, E3, E5)
• Autopilot (Preferred)
• Windows server (2008, 2008 R2, 2012, 2012 R2, 2016, 2019) and Client(Win 7, Win 10)
• Enterprise level troubleshooting
• Log analysis with reference to Windows Deployment.

Knowledge on:
- Windows as a service
- Windows updates
Troubleshooting:
- Windows update
- Servicing
- Activation
- Bit locker
-MBAM-Microsoft BitLocker Administration and Monitoring
- Imaging (Sysprep, WDS)

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Job tags

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Salary