Sumeru Consultancy Services
Location
Bangalore | India
Job description
The WhatsApp and Facebook Community Executive plays a crucial role in building and managing an engaged community across WhatsApp and Facebook platforms. This involves fostering meaningful interactions, addressing inquiries, and promoting positive engagement within the community.
Key Responsibilities: Community Engagement: - Initiate and participate in conversations to build an active and vibrant community. - Foster a positive and inclusive atmosphere within the community. Content Creation: - Develop engaging content tailored for WhatsApp and Facebook platforms. - Share relevant updates, announcements, and resources to keep the community informed. Member Support: - Respond promptly to member queries and concerns. - Provide assistance, guidance, and resources to enhance the community experience. Moderation: - Monitor and moderate community discussions to ensure adherence to guidelines. - Address any inappropriate content or behaviour in a timely manner. Analytics and Reporting: - Track community metrics, analyse engagement data, and provide regular reports. - Use insights to optimise community strategies and improve member satisfaction.Campaigns and Initiatives:
- Execute community-related campaigns and initiatives to drive participation. - Developing and overseeing riddles for community engagement and growth. Feedback Management: - Gather feedback from community members and share insights with relevant stakeholders. - Implement improvements based on feedback received. Qualifications and Skills: - Bachelor's degree in Marketing, Communications, or related field. - Proven experience in community management, particularly on WhatsApp and Facebook. - Excellent communication skills with a keen understanding of community dynamics. - Familiarity with social media analytics and reporting tools. - Strong problem-solving skills and ability to handle challenging situations diplomatically. - Passion for the subject matter and commitment to fostering a positive online community.Job tags
Salary