Branch Manager

Location

Chennai | India

Job description

JOB TITLE Branch Manager

Reports to : Cluster Manager / Zonal Manager

JOB ROLE

 Profitability Management - Maintaining & optimizing profitability for the branch

 Target setting & management – Monitoring branch targets in numbers & volumes

 Portfolio quality management - through superior underwriting, working closely with collections  Cost management – managing all branch operating costs including cost of acquisition, operations etc.

 People management – Motivating team, handling HR & administration function of the branch

 Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues

KEY RESPONSIBILITIES Business

 Achieve contributed value targets set for the branch

 Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds

 Provide superior customer experience

 Manage TAT's on credit & processing

 Minimize pre & post disbursal discrepancies Monitoring Performance

 Monitoring Branch performance in terms of key drivers i.e.

 Contributed Value….Volumes / Profitability / Expenses / Losses

 Employee Retention

 Employee Productivity

 Customer experience

 Monitor individual performance of each employee, continuously work to maximize productivity

Job tags

Salary