Technical Account Manager
Location
Secunderabad | India
Job description
- This role is for a quali ed Technical Account Manager to oversee and address clients and internal teams technical issues, training the team on all technical topics and keeping them up-to-date with the industry trends
- As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience
- You should also be results-driven and aspire to achieve specific goals
Responsibilities include, but are not limited to:
- Troubleshoot issues on all pre-production and live campaigns on the Ad server level as well as the page level.
- Assisting the team with technical queries and training them on the technical aspects.
- Analysis of the client s website in order to check page speed and Ad load time to provide the recommendations to client.
- Working on customized creative templates to deliver high-impact ads and native ads.
- Setting up a test environment to test di erent types of issues.
- Ad server tag customization and testing.
- Documenting all the troubleshooting issues as a case study.
- Flawlessly tra c and launch direct sales and programmatic digital advertising campaigns on time.
- Manage live campaigns, including programmatic, by analyzing performance daily and making optimizations in ad servers to ensure ful lment and maximize yield.
- Monitor 3rd party ad server delivery and work with 3rd party vendors to resolve reporting discrepancies.
- Provide campaign performance and tra cking updates.
- Track campaigns work ow by maintaining status documents.
- Investigate, troubleshoot and provide feedback for campaign delivery issues; such as under-pacing, reporting discrepancies, and technical issues; to sales, clients and technology vendors.
- Identify operational work ow enhancements and help instil best practices related to tra cking, campaign management, and programmatic across the Digital Advertising Operations team.
Basic Quali cations :
- Knowledge of Publisher side operations (GAM, FreeWheel, SpringServe), Advertiser side operations, SSPs, DSPs, Tag management platforms (GTM, Adobe Launch, Tealium etc), Perbid and header bidding setup.
- Strong grip on display, video, In App and OTT implementation, tra cking and troubleshooting.
- Ability to address the technical questions from the team members working on di erent clients.
- Ability to translate complex technical concepts to non-technical audiences.
- Ability to work in a dynamic, research-oriented group with several ongoing projects.
- Knowledge of developer tools in di erent browsers.
- Troubleshooting the issues using web debugging proxy tools such as Charles, Fiddler, etc
- Knowledge of utilizing web analytics tools to analyze website performance.
- Knowledge of HTML, CSS, JavaScript and other web development languages.
- Ability to document all the troubleshooting cases worked on as a case study.
- Knowledge of working with CMS platforms is a plus.
Expected Competencies :
- Highly motivated and willing to work closely within a team structure.
- Able to problem solve, prioritize tasks, multitask and manage time e ectively.
- Detail-oriented with an analytical approach to achieving objectives.
- Exceptional communication skills both written and presentation
Job tags
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