IT Freshservice Integration Expert

Location

Secunderabad | India

Job description

• Design, architect, develop, and implement FreshService applications and services.

• Evaluate complex business requirements and work them to completion.

• Provide technical expertise and participate in implementing new FreshService requirements.
• Design and implement business-driven enhancements, including forms, workflows, reports, and system interfaces.
• Maintain a detailed view of the FreshService architecture.

• Participate in Agile development, e.g., assist with estimating release level of effort.

• Optimize stability and usability of FreshService through regular application maintenance and defect resolution on all FreshService instances.

• Continually identify opportunities for improvement, such as combining similar solution needs.

• Contribute to governance processes.

• Contribute to the implementation of technical best practices, policies, and procedures.

• Stay current in FreshWorks products and applicable integrated technologies.

• Contribute to the design of interfaces/integrations with third parties to carry configuration management database and IT asset data.

• Bachelors degree in information technology, computer science, business administration or related field, or equivalent experience.
• 6-8 years working as a FreshWorks application developer, architect, and/or system administrator.

Job tags

Salary