OptraSCAN
Location
Pune | India
Job description
Company Overview : OptraScan Pvt Ltd is a leading provider of digital pathology solutions, revolutionizing the way pathology practices worldwide manage and interpret diagnostic information. Our cutting-edge technology empowers pathologists to improve efficiency, accuracy, and patient care through digitalization and artificial intelligence.
Job Description : As a Customer Relations Specialist at OptraScan Pvt Ltd, you will be at the forefront of our commitment to excellence in customer satisfaction and retention. You will play a pivotal role in ensuring that our clients receive unparalleled support and service, fostering long-term relationships and driving the success of our digital pathology solutions.
Responsibilities :
challenges, and objectives. Serve as the primary point of contact for all customer inquiries, providing timely and effective responses.
with internal support teams to ensure timely resolution and minimize downtime. Escalate complex issues as needed and follow up to ensure customer satisfaction.
of our digital pathology platform, ensuring smooth onboarding and adoption. Provide ongoing support and guidance to optimize the client experience and maximize value.
products and services, as well as their evolving needs and preferences. Translate feedback into actionable insights to drive product enhancements and service improvements.
success and retention. Collaborate with cross-functional teams to identify opportunities for upselling, cross-selling, and expanding our footprint within client accounts.
Requirements :
(Preferred)
roles, preferably in the healthcare or life sciences industry.
with clients at all levels.
management.
paced environment.
Join OptraScan Pvt Ltd and contribute to our mission of transforming pathology through innovation and excellence in customer service!
Job tags
Salary