Customer Relations Specialist

Location

Pune | India

Job description

Company Overview : OptraScan Pvt Ltd is a leading provider of digital pathology solutions, revolutionizing the way pathology practices worldwide manage and interpret diagnostic information. Our cutting-edge technology empowers pathologists to improve efficiency, accuracy, and patient care through digitalization and artificial intelligence.

Job Description : As a Customer Relations Specialist at OptraScan Pvt Ltd, you will be at the forefront of our commitment to excellence in customer satisfaction and retention. You will play a pivotal role in ensuring that our clients receive unparalleled support and service, fostering long-term relationships and driving the success of our digital pathology solutions.

Responsibilities :

• Customer Engagement: Proactively engage with clients to understand their needs,

challenges, and objectives. Serve as the primary point of contact for all customer inquiries, providing timely and effective responses.

• Issue Resolution: Address customer concerns and technical issues promptly, coordinating

with internal support teams to ensure timely resolution and minimize downtime. Escalate complex issues as needed and follow up to ensure customer satisfaction.

• Training and Onboarding: Coordinate and conduct training sessions for clients on the use

of our digital pathology platform, ensuring smooth onboarding and adoption. Provide ongoing support and guidance to optimize the client experience and maximize value.

• Feedback Collection: Gather feedback from clients regarding their experiences with our

products and services, as well as their evolving needs and preferences. Translate feedback into actionable insights to drive product enhancements and service improvements.

• Customer Success Planning: Develop and execute strategic plans to drive customer

success and retention. Collaborate with cross-functional teams to identify opportunities for upselling, cross-selling, and expanding our footprint within client accounts.

Requirements :

• Bachelor's degree in business administration, life sciences, engineering, or a related field.

(Preferred)

• 3+ years of experience in customer relations, account management, or customer support

roles, preferably in the healthcare or life sciences industry.

• Strong understanding of pathology workflows and laboratory operations.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust

with clients at all levels.

• Technical aptitude and the ability to troubleshoot software and hardware issues.
• Proficiency in CRM software and other relevant tools for customer relationship

management.

• Analytical mindset with the ability to interpret data and derive actionable insights.
• Demonstrated ability to manage multiple projects and priorities simultaneously in a fast-

paced environment.

Join OptraScan Pvt Ltd and contribute to our mission of transforming pathology through innovation and excellence in customer service!

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