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Mgr, Customer Onboarding


Qualys


Location

Pune | India


Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, no matter the size and complexity of the organization. Come work for the only company with a closed-loop solution that can detect and block sophisticated threats and patch the underlying vulnerabilities being targeted by cyber attackers – all from one agent and one platform.

We seek a technical manager who will lead the Qualys Customer Onboarding team. The Qualys Customer Onboarding team oversees and manages the onboarding process for Qualys customers. As the manager of the onboarding team, you will manage a team of onboarding specialists who oversee account setup and implementation, offer product tours, and ensure Qualys applications align with customer goals and values. Key responsibilities include:

We are looking for someone who has experience recruiting, retaining, building, and managing teams of customer support specialists, solutions architects, or similar technical customer success teams. The ideal candidate will be a self-starter who thrives in a fast-paced environment, is willing to roll up their sleeves, drives for success, and has the technical aptitude to support the team in complex and extensive opportunities.

Required skills and experience:


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