Location
Noida | India
Job description
Job Description (Posting).
Basic Requirement
At least 3+ years of experience CMDB and Service mapping solutions.
5+ years of experience in ServiceNow domain.
Experience in Service now CMDB processes.
Experience in CMDB data Model and configuration.
Experience in CMDB assessment and data cleanup activity.
Experience in Service catalog development
Knowledge of CMDB Normalization, Identification and Reconciliation jobs.
Experience in Service now customization.
Integration experience using SOAP/Restful API.
Experience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
Experience in building CMDB health Dashboard and custom reporting
Good written and communication skills.
Installation/Configuration and implementation of the discovery tool
Strong troubleshooting skills, reading logs, solving complex workflow issues
Writing maintainable code as per best coding practices ( JS , Poweshell , Angular etc. )
Experience in Writing custom patterns for discovering custom/in-house applications
Experience in Scripting and solutions to expand the ServiceNow Discovery module
Knowledge of scripting language (JS, Poweshell )
Candidate should be comfortable in scripting and coding Discovery Probes and Sensors, CMDB, CMDB Types and Scripting.
Candidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow CSM / CMDB .
Deep experience modeling network, storage and compute infrastructure in ServiceNow catalog and CMDB.
Understanding of networking design, including IP subnetting, network protocols, virtual IPs, vlans, etc..
Candidate can Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
Experience implementing systems using the Agile/Scrum methodology.
Adapts existing methods and procedures to create possible solutions to complex requirements and uses considerable judgment to determine solution on complex problems.
Design and delivery of complex technical solutions based on the ServiceNow platform
Generating detailed documentation
Preferred Skills
ITIL Foundation Level Certification is a plus.
ServiceNow CSM Certifications is a must.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
SNOW(Apps)-Cloud based Application-ServiceNow Technical
Job tags
Salary
