Freshworks
Location
Chennai | India
Job description
Job Description:
Working as a part of the Revenue Operations team, the role requires you to work closely
with senior leadership, sales, marketing, and customer success functions, for helping them
take data-driven decisions.
Roles and responsibilities
.Collaborate with cross-functional team members to come up with actionable, high- impact
insights across product lines and functions.
.Semi-independently develop and implement regular reporting of key performance metrics
including forecasting, funnel analysis, pipeline management etc.,
.Communicating findings to stakeholders and taking initiatives for improving business
performance.
.Ensure that data and analysis is presented in a format that is appropriate for a varied
audience using data visualization, dashboards, or other methods.
.Utilize strong database skills to work with large, complex data sets to extract insights.
.Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be
analysed to extract insights and improve business processes
.Using advanced analytics and metrics to improve processes and provide data-driven
forecasts of potential costs, revenues, and risks of business initiatives
Key Skills/Requirement:
.Education and experience: Bachelors or Masters in Engineering or MBAs from premier
institutions, with work experience of 4 to 7 years.
.A passion for helping organizations understand how to solve problems through advanced
data analytics
.Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment.
.Work experience in internet, software, and SaaS industries is a plus
.Familiarity with database technologies and tools (SQL/R/SAS/JMP etc.), data transformation
and processing. Prior experience in data modelling, advanced Excel is preferred
.Experience with a visualization tool such as Tableau, Spotfire, Power BI, Sisense, etc.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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