2coms
Location
Kolkatta | India
Job description
Hiring for Team Leader Position for leading MNC @kolkata
5 years of work experience in International BPO with 3 years in Team Leading capacity Should have managed a team of 1520 members Inbound Telecom Experience preferred Comfortable with MS Office and Teams Excellent communication and interpersonal skills SelfStarter & Highly Proactive Ability to work independently and as part of a team
Handling Daily Operations Maintain Shrinkage and Roster Adherence Attrition Control Identifying RAG status of the team Conducting Refreshers / daily huddle for the team Ensuring QA refreshers and updates are given to team Evaluating performance managing the performance of team Conduct Performance Appraisal of team members Bringing out the best of the team to ensure the team achieves maximum performance Following through on inquiries and projects to ensure completion Exhibiting patience in order to appease the most difficult situation Multitasking with ease to handle the needs of various team members at the same time Interpret data provide analysis formulate reports and make recommendations basis the findings Guide & coach the team by sharing best practices and knowledge
PF ESI Incentives
Handling Daily Operations Maintain Shrinkage and Roster Adherence Attrition Control - Identifying RAG status of the team Conducting Refreshers / daily huddle for the team Ensuring QA refreshers and updates are given to team Evaluating performance, managing the performance of team Conduct Performance Appraisal of team members Bringing out the best of the team to ensure the team achieves maximum performance Following through on inquiries and projects to ensure completion Exhibiting patience in order to appease the most difficult situation Multitasking with ease to handle the needs of various team members at the same time Interpret data, provide analysis, formulate reports and make recommendations basis the findings Guide & coach the team by sharing best practices and knowledgeJob tags
Salary
