Cargo Customer Service Agent - Chennai, India
Location
Chennai | India
Job description
We are pleased to announce an incredibly exciting opportunity to join our Cargo team in Chennai as Cargo Customer Service Agent.
In this position, you will ensure the smooth operational flow of cargo through acceptance and management of bookings. providing customer service functions and assisting Cargo Sales. This includes interactions with customers and GSA, assisting the station to meet the Cargo Targets and improving Cargo Sales Performance.
Accountabilities - Coordination with GHA and internal departments to ensure irregularity codes are correctly inserted in the IT systems.
- Record updates on backlog/critical situations, track critical metrics, system accounting updates and prepare reports when required.
- Interact via telephone with freight forwarders, direct shippers and consignees, typical tele sales functions, assist customer queries, rate quotations, optimizing the commercial functions related to export booking/forwarding/delivery while setting a high standard of service.
- Make booking with OAL/Trucking companies and make sure if SPA contracts to ensure satisfactory service to offline destinations, whenever required.
- contribute to maximize the revenue.
- Laise with WAS, HQ and outstations on shipments requiring special handling/attention to ensure smooth movement of cargo, whenever required.
- Attend all customer queries with regards to cargo shipments, including the clearance of their cargo in coordination with relevant stakeholders.
- Perform other duties as directed by the Head of Department.
Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible
Qualifications - High School Qualification / Bachelor Degree with minimum 1 year of work experience
- Advanced skill level in MS Office
- 1-2 years of job-related experience similar to the Cargo / Air Freight Industry and it's an advantage if you have prior exposure to Airline Sales
- Excellent command of written and spoken English and currently be legally eligible to live and work in India
- SHOULD BE AWARE OF THE LOCAL LANGUAGE - TAMIL
You must have the legal rights to live and work in India to be considered for this role About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How To Apply If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.
Job tags
Salary