Pre Delivery Owner

Location

Chennai | India

Job description

• The Pre-delivery owner is primarily responsible for getting order information 'right first time' and do order checks to move an order to delivery stage
• The role would be regionally aligned working closely with the sales representatives supporting them to ensure all sales orders adhere to agreed guidelines and right guidance is given to sales team to meet the required standards
• For products that need to adhere to 'Rules of the road' the role will ensure that all processes are followed and no products are approved to delivery till they are compliant

Responsibilities:

• Supporting account executives, agencies and customers delivering an excellent customer service experience (both proactive and reactive sales enquiries)

• Follow up with customers for creatives/content and involves Sales as needed

• Supports Sales to ensure that the order entry is financially compliant i.e. right contract is used, critical information is not missing.

• Works closely with Sales and Finance in case of exception handling

• Keeps the Product Delivery Leads up to date to track delivery items up to the approval stage and gets guidance as needed.

• Review and confirm that all ads and insertion orders are accounted for in the ad ledger

• Works closely with Sales and Delivery Owners to ensure seamless on-time delivery of products

• Works closely with Post-Delivery owners to get the orders right first time

• Works closely with other pre-delivery owners for continuous improvements and enabling scale and flexibility to cater for spikes.

• Creative quality checks - ensure creatives are uploaded correctly and are as per specification prior to approving a delivery

• For products that require additional Editorial approvals ensures adherence to Editorial compliance as per the 'Rules of the road' prior to a Delivery Owners involvement

• Coordinate as needed with societies and publishers for ad approvals

Requirement

• Bachelors degree or equivalent work experience

• 1-2 years experience in professional capacity preference if in Operations or Process Management

• Proficiency with Microsoft Office suite (Word, Excel & PowerPoint).

• Strong organizational, verbal and analytic skills

• Ability to multi-tasking within a fast-paced environment

• Strong communication, follow-through and interpersonal skills

• Strong attention to detail and a team player

• Understanding of HTML coding and logic is advantageous

• Displays High Integrity and Honesty

• Accepts responsibility for the results based outcomes of group.

• A high level of proficiency in the local language is a must .

Job tags

Salary