Somobeta Groups Ltd
Location
Kolkatta | India
Job description
Ground Staff and Food service executive
Profile:
Reservation staff Customer service associate Air ticketing executive Guest relationship executive Passenger service associate Tag boy Trolley boy Loader Qualification - Minimum 10tth , 12th pass & graduation. CALL HR Harshit 7439311970 ..................................... Â
Customer Inquiries: They handle passenger inquiries, providing information about services, amenities, and resolving issues or concerns that passengers may have. This can include addressing questions about baggage, flight delays, connecting flights, and general airport information.
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Problem Resolution: Airport Customer Care staff are responsible for addressing and resolving passenger issues and complaints in a professional and courteous manner. This may involve coordinating with other airport departments or airline personnel to find solutions to passenger concerns.
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Lost and Found: They may oversee the airport's lost and found department, assisting passengers in locating lost items and ensuring that found items are properly logged and returned to their owners.
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Special Services: Providing assistance to passengers requiring special services, such as unaccompanied minors, elderly passengers, or those with medical needs, to ensure their comfort and safety during their time at the airport.
Language Assistance: Offering language support to non-English speaking passengers to facilitate communication and ensure they receive the necessary assistance.
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Emergency Response: Airport Customer Care staff may be trained to respond to emergency situations, providing support and guidance to passengers during evacuations, medical emergencies, or other critical incidents.
Customer Feedback: Gathering and documenting passenger feedback and suggestions to help improve the overall customer experience at the airport.
Job tags
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