Engineer - Operations Service Desk

Location

Pune | India

Job description

• As part of the Global Services team in the compression business, provide technical support to Siemens Energy customers and internal team members.
• Operational Service Desk team serves as the first point of contact for all support enquires related to SE Compressor products.
• For each support request, quickly disposition it based on the vitality and level of technical support required.
• Conduct the initial analysis based on available information and identify any additional information needed to provide the technical solution or recommendation.
• Coordinate internally with domain experts to ensure all responses provided meet Siemens Energy standards of safety, compliance and quality.
• Participate in and/or conduct process and design FMEA and RCA as a part of multi-functional team, as required.
• Support reporting and monitoring of performance metrics by ensuring high responsiveness.
• Analyze ticket data to identify patterns of most requested area of support by topic, fleet, customer, etc.
• Constant engagement with the team to identify areas of improvement, cost out and standardization.

Required skills:

• Bachelor s in Mechanical or Electrical Engineering with 2 to 5 years of proven experience.
• Experience with rotating equipment used in the industrial and oil and gas industry - steam turbine, gas turbine, turbo compressors, reciprocating compressors, etc.
• Excellent understanding of engineering fundamentals with a good proven understanding of industry standards (API, ASME, etc.)
• Familiarity with case management systems like Salesforce and document management systems like Globus, Teamcenter, etc.
• Knowledge of engineering document types, standards, and specifications, including the associated storage, retrieval, and revision methods.
• Ability to communicate and convey ideas optimally to peers, suppliers and customers, and deliver technical presentations to customers and management.
• Strong analytical skills and the ability to perform detailed engineering calculations
• Excellent interpersonal skills as well as professional appearance to ensure first class customer interaction
• Ability to act as lead for specified projects, and drive actions
• Ability to identify significant engineering issues and raise accordingly
• Ability to work well in a team environment, as well as independently
• Ability to assess technical risk based on available data and/or calculation results.
• Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences.

Good to have added advantage :

• Knowledge and understanding of Siemens Energy products and services.
• Experience in engineering, manufacturing, site installation, field service, overhaul, and commissioning highly effective.
• Willing to work in all 3 shifts including weekends

Job tags

Salary