Work closely with business users to determine business requirements and translate them to system requirements with respect to OTC - Order to Cash process and related business functions.
Demonstrate a 'Get it done' attitude and drive initiatives to closure with proactive stakeholder interaction, following-ups and escalations as needed.
Learn and gain expertise of Medline business processes, map out process flows and identify areas for improvement with process change or system improvements.
Work closely with the business community to elicit, define and document requirements, business goals, and deliver IS solutions per business-mandated deadlines.
Collaborate with technical and functional teams to evaluate & propose design alternatives, and deliver optimum solution, while minimizing impact to system stability and performance.
Present ideas, designs and areas of expertise to business user groups, including management
Own and lead delivery of projects and drive projects to closure with little or no supervision and follow-ups from business or IS supervisors.
Communicate system issues and impacts to business stakeholders in clear non-technical terms.
Assist team manager in determining scope and impact of enhancement requests, estimating effort, developing detailed project plans with timeline, manage cutover tasks, track delivery to timelines and communicate status with appropriate cadence.
Plan, document and conduct knowledge transition activities for newly implemented functionality to team members and business users.
Actively participate in monitoring, maintaining, supporting and enhancing our OTC System Landscape including, but not limited, to SAP ECC, VISTEX, Tableau, SQL Composite Queries, Paymetrics and VERTEX and other Tools. Learn and Gain experience of Medline tools and applications including ability to use SQL query systems.
Provide off-hours support as needed including, participating in the on-call rotation.
Maintain a calm and professional demeanor at all times and consistently interact professionally and productively with all levels of Medline employees.
Follow Medline's Code of Ethics and other corporate policies.
Responsible for making software configuration changes to support business processes.
Responsible for technical development for approved enhancements.
Responsible for the functional and technical testing of the application (development and configuration) and the support of these applications when moved to production.
Adhere to departmental quality assurance and quality control standards during testing and implementation activities.
Consider data sensitivity and process control to determine security and user authorization impacts. Works with manager and with corporate auditing to ensure that access to systems and data are authorized only to the proper people.
Analyze production issues as necessary to determine the cause of the issue and determine the necessary course of action for resolution.
Create and deliver user documentation as necessary to ensure proper use of changed and newly implemented efforts.
Consider business processes and system interaction when creating this documentation.
Determine proper delivery method for this communication: e.g. formal training, distribution of soft copy document, etc.
Work with IT training staff as necessary to ensure departmental consistency.
Job Requirements Required Skills
6-9 years of experience in SAP SD area including ECC versions and S4HANA.
Strong business process experience in Sales Operations, Commissions, Complaints Management, Credit Management, Account Receivables or Financial Analysis is preferred
Well versed with all the configurations related to master data, order processing, pricing, output, delivery and billing.
Must be highly motivated and dependable with excellent communication and collaboration skills.
Ability to work under pressure to meet deadlines, able to multitask and prioritize as needed.
Proven ability to analyze, research, assess and implement SAP solutions
Broad functional and process knowledge of the core business processes for order processing, delivery processing, logistics execution, freight charges, billing, pricing, agreements and rebates.
Experience with web based ordering systems, SAP Based APIs, SAP based web services, BAPI and RFC Calls, IDOC based integrations is preferred
Excellent verbal and written communication skills, and ability to translate business processes or concepts into technical requirements
The ability to identify the impact of process or data across more than one functional area or SAP module is necessary.
SQL Querying, HANA Studio and Tableau experience is nice to have
Experience in suggesting Business Process and IS Process improvements is nice to have
Excellent data analysis and analytical skills with ability to debug and trouble-shoot issues.
Excellent Ability to map process flows in Visio
Should have worked on multiple enhancements & customizations right from requirements gathering to Production deployment.
Should have worked on one End-to-End implementation project.
Enthusiastic outlook with affinity to quickly learn new things.
Team player with effective coordination with other employees
Work Experience
6 - 9 years of IT work experience in systems/application development of SAP SD.
Educational Qualification
BE, BTECH or MBA with major in Sales/Marketing from a premier institute.
