TECHNOLOGY SERVICES ENGINEER III
Walmart Global Tech India
Location
Chennai | India
Job description
Position Summary...
What you'll do...
About Team: On the Item and Inventory team, we ensure our customers get their orders when and where they want them, in a frictionless, predictable manner. What's more, we create reusable SaaS products and services that manage our catalog and power end-to-end inventory management, including replenishment, fulfillment, and transportation. With end-to-end inventory management, from replenishment and fulfillment to transportation, we give our drivers and partners the tools they need to get the right items to customers on time and in the right packaging.
What you'll do: - Providing software application support under the supervision of the Senior Software Support Engineer and ensure application are healthy all the time (16/7)
- Drive the maintenance and support of software applications across the globe.
- Independently own and address and resolve applications issues, provide updates and perform root cause analysis.
- Gather the required information necessary in order to best handle customer software and technical inquiries
- Plan, execute and implement applications and configuration change procedures
- Gain and maintain expertise in flow of application process and systems related to domain
- Performing analyses on software application functionality and suggesting improvements
- Ensuring effective front end and back end functionality of applications
- Consulting with the software development team, internal users, and clients to improve application performance
- Establishing the root causes of application errors, and escalating serious concerns to Leadership teams
- Keeping a record of configuration changes and scheduling application updates
- Documenting processes and monitoring application performance metrics
- Providing front-end support to clients and colleagues in other departments
- Managing code migration across environments to ensure continued and synchronized functionality
- Collaborate with software support teams to properly manage customer inquiries and escalate when appropriate.
- Partner with other software support team members on various strategic projects when needed
- Extensively research and document customer technical issues and solutions for knowledge-base and bring new ideas for innovation and automation excellence into the software support team.
- Maintain good professional relationships with counterparts of engineering, platform support and end Users
What you'll bring: - Bachelor's degree in Computer Science or related technical field
- Good understanding of programming languages like JCL,Cobol, DB2, IMS, CICS, Control-M
- Minimum 6+ years of experience in Application Development & Support
- Minimum 6+ years of experience in building/supporting of large scale applications using multiple technologies (i.e. Knowledge in Cobol, DB2, JCL, IMS, CICS, Microsoft Office tools, Azure Cloud)
- Good understanding of database
- Good understanding of networking, systems, applications and storage
- Systems, software engineering and architecture knowledge
- Exposure / experience in Cloud technologies will be an added advantage
About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work: We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.
Benefits: Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 5 years' experience in production support, software support, or technical support.
Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Both software and hardware troubleshooting., Technical support operations, account management, or customer support.
Primary Location... RMZ Millenia Business Park, No 143, Campus 1B (1st -6th floor), Dr. MGR Road, (North Veeranam Salai) Perungudi , India R-1717140
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