Enterprise Tools Application Support Engineer
LSEG (London Stock Exchange Group)
Location
Bangalore | India
Job description
Job Description Summary
Looking for Enterprise Tools Application Support Engineer to work within the Enterprise Tools Domain. The ideal candidate for this role will have operations, application support, and development experience across hybrid environments, consisting of private/public cloud and on prem, running on AWS, Linux, and Windows. This role will join an existing application support team, while also being a part of the development and implementation of automation to improve efficiency and productivity of our services and applications while also decreasing manual error prone processes.
The candidate will be dealing with a large range of Enterprise Managed File Transfer, Monitoring, Logging, and Workload Scheduling Application Tools and will be responsible for supporting the tooling systems.
SHIFT HOURS: 24x5, Monday - Friday, weekly rotation across 3 shifts
SF1: 02:00 - 11:00 (UK Hours)
SF2: 09:00 - 18:00 (UK Hours)
SF3: 17:30 - 02:30 (UK Hours)
ON CALL: 24x7, weekly rotation
Role Responsibilities - Provide 1st/2nd line of application support across a large range of Enterprise Managed File Transfer, Monitoring, Logging, and Workload Scheduling Tools
- Escalate more complex issues to the engineering team to ensure a speedy resolution
- Own and drive incidents and problems to completion for our services and applications, including log analysis, engagement of vendor support, and team representation during major incident calls
- Participate in weekly on call rotation to provide 24x7 support
- Work closely and in partnership with various operational support teams, development teams, project managers, vendors, and internal clients
- Handle and monitor our tooling and servers' performance and productivity
- Check, control, modify and apply security settings (following the principal of least privileges, document deviations) on operating system, services, and applications
- Support implementation of change requests related to our services and applications
- Installation of Linux and Windows operating system patches on a quarterly cycle
- Participate in DR exercises involving our services and applications
- Provide DevOps support in an operations role
Basic Requirements - 2+ years of Application Support Experience
- Bachelors degree or relevant experience
- Experience with BMC Control-M
- Experience with Goanywhere Managed File Transfer (MFT)
Preferred - Logic based automations using APIs, MS Flows. Workflows, and RPA's
- ITIL foundation certification (preferred)
- Alert Aggregation Tools such as Moogsoft, BigPanda
- Event Monitoring Tools such as BMC TrueSight, HP Operations Bridge Manage (OBM), HP Operations Manager (HPOM)
- Familiarity of Systems Monitoring Tools like Nagios, SCOM
- Skills in scripting with languages such as Python / Perl / PowerShell / Bash Shell / Batch / Ansible / Terraform
- Microsoft SQL Server
- ServiceNow
- Experience working on Linux and Windows OS
- Experience working on Cloud Computing - AWS, Azure
- Cloud based monitoring / Capacity Management - DataDog
- Stay up to date with industry trends
Competences And Behaviors - Highly self-motivated with the ability to identify areas of focus and tackle new challenges
- Must be able to communicate effectively and build solid relationships with individuals at all levels, in multiple geographies and business functions
- Strong oral, written, and presentation abilities - able to convey topics to different stakeholders
- Ability to work within a dynamic and fast paced international environment
- Ability to build rapport with other team members and relevant teams
- Drive innovation and best practice
- Strive for standardization and simplification in all aspects of work
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership ,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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