Location
Chennai | India
Job description
Job Description (Posting).
SNOW - ADMIN / SUPPORT
Basic Requirements:
Minimum 7+ years Relevant ServiceNow Experience. Total IT experience minimum 8 Years in ServiceNow operations.
ServiceNow - working experience with modules such as ITBM, ITSM, ITOM, HR Module and deep knowledge in Incident/Change Management, Service Catalog, Project Management (ITPM Module), CMDB, Service Portal and Custom Application Development, IRM & Integrations will be preferred
Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.
Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.
Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, REST/SOAP
Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
Experience in working on ServiceNow Development using Agile/Scrum methodology.
Ability to communicate fluently with client stakeholders.
Flexible for rotational shifts including night shift.
Preferred Skills:
Understanding of Configuration Management as it relates to ITIL
Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,
Web Services Integration (SOAP, REST, JSON, JDBC)
Experience implementing systems using the Agile/Scrum methodology
Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
Strong communication, Strong presentation and writing skills.
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Minimum ServiceNow CSA certified.
ITIL certification / CIS/ CAD ServiceNow certification is an advantage.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
Skill (Primary)
CFS-SERVICENOW-TECHNICAL CONSULTANT
Job tags
Salary
