Reviewing documents to determine type of request(s) and process them as per set guidelines
Processing transactions received through faxes, web submissions, mail, Contact Center requests, etc.
Processing a wide-range of non-financial transactions through good order review for incoming contract changes due to death claim or divorce transactions.
Knowledge and proficiency of multiple mainframe systems necessary.
Researching in automated work distributor for duplicate work items, routing as necessary.
Redirect documents to appropriate operational area as needed
Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations
Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement
Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment
Active participation in ongoing development of self
Continue to build additional knowledge and understanding of the client's business
