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Location

Kolkatta | India

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Job description

Role Purpose

The purpose of the role is to ensure effectiveimplementation of transition tasks for client/account as per thetransition plan.

Do

1. Ensure effective transition as per project plan andtimelines
   1. Implement transition plans and register new transitions -calendar and spreadsheet on the system
   2. Ensure transition tasks are in line with transition plans, asdirected by the Transition Lead/Manager
   3. Ensure timely setup of relevant internal tools/products for theaccount to ensure proper program execution
   4. Confirm resource assignment for each transition and sharedetails to finance to ensure correct setup of billing accounts
   5. Schedule required meetings as directed by the Transition Managerand document meeting minutes
   6. Conduct data extraction of hours spent per transition andtracking against planned budget
   7. Assist the transition lead in the assessment of technologytransition proposals as and when required
   8. Support the transition lead to identify and characterize risksassociated with the transition transfer project and determine stepsneeded to mitigate the risks
   9. Assist Transition lead with reviewing, identifying and assessingemerging requirements, technologies, capabilities, concepts, tactics,and teaming relationships in areas related to technology transition andtransfer
   10. Interacting with various stakeholders and functional heads toarticulate needs, identify, raise and drive closure of issues

1. Prepare timely and accurate reports and dashboards asrequired by the stakeholders
   1. Develop and maintain dashboards, project progress and reportingin line with the standards of transition methodology and business needs
   2. Ensuring all reports & dashboards are prepared as perstakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)
   3. Track and follow up with relevant stakeholder for timelyupdation and data management of transition parameters
   4. Maintain appropriate records of transition efforts, bothsuccessful and unsuccessful, to support overall program evaluations andlessons learned efforts
   5. Coordinate, draft, compile and prepare staff material,presentations, letters, memorandums, reports, or other documents relatedto the transition

1. Stakeholder management
   1. Coordinate transition application efforts with appropriatestakeholders, and others who have a critical interest in or decisionauthority over the proposed transition
   2. Provide timely assistance in case of an escalation and supportresolution of escalations/ issues

Stakeholder Interaction

Stakeholder Type	Stakeholder Identification	Purpose of Interaction
Internal	Transition & Quality Head	Strategy and Governance
Functional Heads	Transition Solution Review assumptions and commitments, projectexecution
Delivery Teams	Transition projects
CIS, Risk & Compliance	Immigration policy and framework, compliances
Holmes Engineering	Deployment of technology
Clients/ Potential clients	Transition and showcase of transition capability

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill

1. Domain Expertise – Knowledge of various tools andstatistical analysis methodology- Excel, Running Macros, ReportGeneration, Dashboards, WFM, 1X, HAD tools - Competent
2. Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Foundation
3. Leveraging Technology – In-depth knowledge of and masteryover technology domain that commands expert authority respect– Competent
4. Business Knowledge – Understand the DO&P process andworkflow, key terms and performance and financial parameters – Competent

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert

Applies the competency in all situations and is serves as a guideto others as well.

Master

Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognized within the entire organization.

• Behavioral Competencies
  • Analytical Skills
  • Execution Excellence
  • Managing Complexity
  • Handling Pressure
  • Client centricity
  • Passion for results
  • Stakeholder Management

Deliver

No.	Performance Parameter	Measure
1.	Customer Centricity	CSAT (PCSAT & ACSAT top 2 Box) %  / NPS Adherence to Program plan/charter specifically on servicestransition - Schedule, Quality, Efforts/Costs Adherence to all customer contractual commitments related toServices transitions Adherence to Services transition norms on all key performancemetrics
2.	Presales & Delivery Excellence	100% compliance in Integrated Transition Framework (ITF) in allSolution Proposal construct Demonstrate One Wipro by 100% usage of Integrated Transitionframework Integrated transition (across all LOBs) planning and status reportingto Internal management and customer using Digi-Q Process Exceptions to be minimized by 100% compliance to the ITF

Transition Management

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Salary