Location
Mumbai | India
Job description
Overview:
The Customer Success Manager plays a crucial role in ensuring customer satisfaction and retention. They are responsible for cultivating strong relationships with clients understanding their needs and guiding them to success with the companys products or services.
Key Responsibilities:
- Develop and maintain strong relationships with assigned customers
- Understand customer needs and ensure they are receiving value from the product or service
- Provide product demonstrations and training to support customer success
- Regularly communicate with customers to gather feedback and address concerns
- Identify opportunities for upselling or crossselling based on customer needs
- Collaborate with internal teams to resolve customer issues and improve the overall customer experience
- Analyze customer data to identify trends and areas for improvement
- Develop and deliver customer success plans
- Monitor and track customer health metrics
- Drive customer advocacy and referrals
- Conduct regular business reviews to assess customer satisfaction and goals
- Stay informed about industry trends and best practices in customer success
- Provide insights and recommendations for product and service enhancements
- Contribute to the development of customer success processes and methodologies
- Participate in customer success team initiatives and projects
Required Qualifications:
- Bachelors degree in Business Marketing or a related field
- Proven experience in customer success or account management
- Strong understanding of customer relationship management and retention
- Excellent communication and presentation skills
- Ability to analyze data and derive actionable insights
- Problemsolving and solutionoriented mindset
- Experience working with CRM software and customer success platforms
- Ability to work in a fastpaced and dynamic environment
- Strong organizational and project management skills
- Customerfocused with a passion for delivering exceptional service
- Ability to collaborate effectively with crossfunctional teams
- Proven track record of meeting and exceeding customer retention and satisfaction goals
- Knowledge of industry best practices in customer success and account management
- Ability to travel for customer meetings or events when required
- Certification in customer success or related field is a plus
customer engagement,communication,data analysis,account management
Job tags
Salary
