Location
Bhopal | India
Job description
Areas of Responsibility
Develops and implements business strategies for the hotel which are aligned with the Hotel and the hotel owner's overall mission, vision, values and strategies
- Monitors status regularly and adjusts strategies as appropriate
- Ensures alignment of the hotel's operations with owner's objectives
- Develops the annual budget and capital budget in conjunction with the Controller and owner's approval
- Strives to improve market penetration by adequately foreseeing the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets
Achieves the hotel's profit, customer service and revenue goals by directing the operation of the hotel
- Maximizes revenue by developing and implementing a sale and marketing plan in conjunction with the Management Services Team
- Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community
- Continually improve hotel operations by evaluating guest services provided responding to opportunities within the market
- Analyzes business results on a regular basis and takes actions to improve results as appropriate
- Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost-effective basis
- Ensures the hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standards
Develops and implements strategies and practices which support employee engagement
- Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
- Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
- Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential
- Drives employee engagement through the creation and implementation of departmental action plans
- Oversees the Responsible Business activities within the hotel
Customer Satisfaction
- Communicates and reinforces the vision for customer service to all managers, supervisors and employees
- Creates an environment that encourages employees to provide the service brand behaviour hospitality and teamwork
- Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
- Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
Requirements
- Minimum five years senior hotel leadership experience required
- Minimum one – two years upper upscale hotel experience required
- Bachelor's degree preferred
- Proven leadership skills, results oriented
- Able to resolve conflicts guests, supervisor and employee
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Able to create a diverse and supportive work environment
- Strong time management skills
Job tags
Salary
