EXL
Location
Noida | India
Job description
Role : VP Digital Delivery (Cognitive AI) Experience :16+years Location : NCR/Bangalore Work Mode : Hybrid Shift Timing:
1:30 pm – 11:30pm EXL Digital EXL Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Machine learning, Generative AI, Dynamic Analytics, Advanced Automation, Workflows, Cloud native and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling an agile and intelligent operations to improve revenue growth and profitability of our clients. Essential Functions · Solution Delivery Management: Oversee the complete lifecycle of conversational AI solution delivery, including requirement gathering, development, testing, deployment, and post-implementation enhancements and measure client success. · Client Engagement: Serve as the primary point of contact for clients during the delivery process. Understand their unique needs, expectations, and success criteria, and ensure alignment between project outcomes and client goals. · Technical Expertise: Possess a deep understanding of conversational AI technologies, natural language processing, integration methodologies, and software development best practices to guide the technical aspects of solution deployment. · Team Leadership: Lead a cross-functional team of Cognitive developers, engineers, data scientists, CX Designers, UI/UX Designers/Developers and other experts. Provide clear direction, mentorship, and support to ensure effective collaboration and high-quality deliverables. · Project Planning: Develop comprehensive project plans, outlining tasks, timelines, resource requirements, and dependencies. Monitor progress and adjust plans as needed to meet client goals. · Risk Mitigation: Identify potential project risks and issues that could impact delivery timelines or quality. Develop strategies to mitigate risks and implement contingency plans when necessary. · Quality Assurance: Establish and enforce rigorous quality assurance processes, including testing methodologies and performance benchmarks, to ensure that delivered solutions meet or exceed client expectations. · Stakeholder Communication: Maintain open and transparent communication with clients, internal teams, and relevant stakeholders. Provide regular updates on project progress, milestones achieved, and any changes to the project scope. · Documentation: Ensure accurate and comprehensive documentation of solution design decisions, integration plans, and other relevant project artifacts. · Continuous Improvement: Identify opportunities to optimize the delivery process, enhance efficiency, and streamline workflows. Implement lessons learned from previous projects to drive ongoing improvement. Must Haves · Proven experience in delivering complex conversational AI solutions, including chatbots, virtual assistants, or similar applications. · Strong knowledge and experience in AWS and Azure cloud architecture, services, Kubernetes, and cloud native applications · Strong technical background with a solid understanding of conversational AI technologies, machine learning, natural language processing, and software development methodologies. · Demonstrated leadership and team management skills, with the ability to inspire, guide, and develop a diverse team of professionals. · Experience in integrating conversational AI solutions with various telephony platforms like Amazon Connect, Avaya, Genesys, Fiv9 and CRM systems like Salesforce, Zendesk, MS Dynamics. · Excellent client-facing skills, including effective communication, relationship-building, and negotiation abilities. · Proficiency in project management methodologies and tools, with a track record of successfully managing large-scale projects. · Analytical mindset with the ability to identify potential challenges, propose solutions, and make informed decisions. · Detail-oriented approach with a commitment to delivering high-quality solutions on time and within scope. · Adaptability and resilience in the face of changing project requirements and priorities. · Strong problem-solving skills and the ability to troubleshoot technical issues as they arise. · BE/BTech/MCA from tier I/II institute in CS/IT or other associated engineering fieldsJob tags
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