sunrising staffing
Location
Bangalore | India
Job description
Customer Care Executive (Non-Voice Chat/Email Process)
Shift: Rotational shift (Including Night shifts)Position: Customer Supp Experience: 1 Year to 8 Years Salary: 4.2 LPA Walk-In Time: 11:00 AM to 3:00 PM Location: Bellandur, Bangalore Company: Uni Orbit Fintech Industry Job Description: As a Customer Support Executive for the Non-Voice Chat Process, you will be responsible for providing exceptional customer service and support through chat-based communication channels. You will be assisting customers with their inquiries, providing accurate information, resolving issues, and ensuring a positive customer experience. Professionalism, attention to detail, and excellent communication skills are a must for this role. Key Responsibilities: - Engage in chat-based conversations with customers to provide support and assistance. - Respond promptly and accurately to customer inquiries, ensuring high-quality service. - Identify customers' needs and provide appropriate solutions, escalating any complex issues to the relevant teams. - Maintain in-depth product knowledge and provide accurate information to customers. - Log customer interactions and details of inquiries accurately in the system. - Follow company guidelines and procedures while addressing customer queries. - Collaborate with team members and other departments to provide a seamless customer experience. Requirements: - Graduates in any discipline. - Experience in customer support roles or similar fields is preferred. - Excellent written communication skills in English. - Ability to multitask and work in a fast-paced environment. - Strong problem-solving skills to resolve customer issues effectively. - Proficiency in using chat-based support tools and basic computer applications. - Ability to work in rotational shifts, including night shifts. Walk-In Interview Details: Time: 12:00 AM to 3:00 PM Location: Uni Orbit ,Survey No. 80/3, Gayathri Mansion, 4th Floor, Bellandur Village, Varthur Hobli East Taluk, 560103. Landmark:, Outer Ring Rd, above Toyota Showroom, next to Salarpuria Softzone, Bengaluru, Karnataka 560103 Please bring Updated resume for the interview: Note: -Can connect 9611341183 for further queries. - Please mention "Customer Support Non-Voice Chat Process" in the subject line. We look forward to meeting you and exploring the opportunity to join our dynamic customer support team! DiptimayeeJob tags
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