NCS Group
Location
Pune | India
Job description
Are you looking for value-adding and impactful work?
Do you want to make a difference with your expertise? With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. What we do We drive our passion for harnessing technology. We bring people and technology together. We advance communities and transform industries. We’re searching for a Software Engineer (SSAM) to be part of our diverse team of talent here at NCS! If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you! A little about you: Billing L2 Responsibilities · Perform L2 Billing production activities (Plan, monitor, control and manage, etc. for all billing batch jobs in Control-M) · Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues · Track and manage incidents assigned to L2 to ensure timely and effective resolution · Facilitate mass error root cause analysis to ensure timely follow-up and proper closure of issue · Proactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.) · Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc. are met · Provide off-hours support including weekend on rotation Experience and Skills required: · Bachelor's degree in Science/IT/Computer Science or equivalent · Minimal 4 to 7 years of experience in Production Support/Application Support, or equivalent (e.g. infrastructure, development, etc.). · Knowledgeable in Kenan FX 5.0’s Data Model and Functionality (rating, discounting, bill generation, payment processing and journaling) · Working experience in Unix/Linux, Shell scripts, Oracle SQL · Knowledgeable in at programming language (Preferably C/C++) · Knowledgeable in ITIL framework is preferred · Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan · Ability to work independently or with minimal assistance. · Very good English proficiency About NCS Group We want to create the extraordinary and to impact millions of people every day. We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top-quality services. We want to invest in you! Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together. We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients. We’re here to make the extraordinary happen. Learn more at ncs.co and our LinkedIn Career site. All profiles are handled with the highest level of confidentiality.Job tags
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