Genpact
Location
Gurgaon | India
Job description
Senior Management - Order Management - Night shift - Gurgaon - HMS045182
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of SM, Order Management
You’re responsible for Order Management in an outsourced environment, supporting international clients, covering the end to end process - Booking for products which includes Contract Management/modification/administration etc., Customer master Data management, billing and invoicing, service contract management, Customer query/Dispute resolution.
Responsibilities
• Ensure successful Transition of work in initial phase of engagement, and then quickly stabilise operations.
• Deliver on SLA’s and other dedications made to clients. Ensure right people management.
• Build a phenomenal people connect with team. Implement tools embedded into the solution for successfully transforming processes.
• Drive operational levers to ensure financial commitments are met.
Qualifications
Minimum qualifications
• Graduate (any stream)
• Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model.
• Consistent record of leading a team of 30+ FTE in an outsourced environment
• Excellent communications skills – both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
Preferred Qualifications
• Exposure to SAP desirable
• Passport ready – willing to travel
Job tags
Salary
