Location
Secunderabad | India
Job description
Key Responsibilities
- As the Education Services Manager, you serve as the business owner of the region and are accountable for the following:
- Developing and executing the overall Education Services sales-to-delivery strategy for the region.
- Addressing feedback received through the Voice of the Associate (VOA) survey.
- Forecasting and reporting revenue to higher leadership.
- Achieving revenue and EBITDA goals for the region.
- Strategically matching the best training delivery resources to project needs within the cost structure.
- Ensuring the profitability of each education project, including public classes and private sessions, while maintaining healthy margins.
- Managing and coaching the regional training delivery team, facilitating cross-training for maximum utilization and productivity.
- Managing the regional education services coordinator team.
- Approving timesheet entries in Upland and Workday expenses for direct reports and guest Instructors/Contractors.
- Ensuring Upland project assignments/work-codes are appropriately assigned for upcoming training.
- Closely monitoring the Education Services Pipeline for effective resource planning.
- Leading the development and execution of project training schedules/delivery.
- Collaborating with Sales/ES Sales teams to develop and execute customer education plans and drive new back-sell opportunities.
- Identifying gaps in global training delivery team resources and collaborating with other lines of business to address business needs.
- Contribute to the development and implementation of processes and procedures, ensuring the productivity of Education Services team members in their daily activities.
- Ensuring a high customer satisfaction rate (Net Promoter Score - NPS) for education services and serving as the escalation point of contact for all issues.
- Providing project management for unique customer education projects (e.g., high profile, beta, complex, large-scale, custom) and serving as the primary education contact as needed.
- Conducting quarterly performance reviews.
- Creating development plans and fostering continuous learning opportunities to meet global training delivery resource needs based on forecasted business.
- Developing effective plans to address backlog consumption.
- Primary Education Services representative for the region both internally and externally. Additionally, serving as a backup for other regions as needed
Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours Find out here: Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job tags
Salary
