Assistant Manager Customer Care
Location
Secunderabad | India
Job description
Desired Profile
Job Responsibilities
- Overall in-charge for all activities of the department of the specific region assigned
- Monitor the key performance indicators and objectives related to the department.
- Monitoring key performance indicators.
- Identification of training needs of service engineers.
- Formation of validation team.
- In-house and field validation of new software s and products, submission of validation report to Director-Sales, R&D and production departments.
- Handles day to day correspondence with dealers and branches.
- Field feed-back to Director-Sales, R&D and Q.A. departments.
- Deputes service engineers to field.
- Evaluates the performance of employees and maintains records.
- Responsible and acts as SPOC for overall support for the region and its customers
- Contributes to revenue generation for the region through sale of spares/AMC and non-warranty service revenue
- Ensures that Service Application is used by all the CCD engineers of the region
- Ensures to be responsible in OS collections for the said region and customers
- Ensuring proper and timely communication to the clients on service support.
Desired Competencies
- Experience in working with embedded systems, micro controllers and micro based systems, printers, regular power, SMPS power supplies.
- Good Communication, Interpersonal, Negotiation, Leadership & Team Management Skills
- Good administrative skills
- Shall be capable of handling service administration, designing SLAs, preparation and analysis of MIS reports.
- Experience in validating the new software and hardware.
- Evolves the feed-back collection & analysis mechanism.
Job tags
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