customer support associate
Location
Mumbai | India
Job description
Overview:
The role of a Customer Support Associate is crucial as they are the frontline representatives of the company often being the first point of contact for customers. They play a key role in maintaining customer satisfaction by providing exceptional support and assistance.
Key Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner
- Assist customers with product information account management and issue resolution
- Identify and assess customers needs to achieve satisfaction
- Handle and resolve customer complaints effectively and efficiently
- Document customer interactions and transactions accurately
- Collaborate with crossfunctional teams to ensure seamless customer experience
- Provide feedback on the efficiency of the customer service process
- Stay updated on product knowledge and company policies
- Adhere to company procedures and guidelines
- Assist with training new customer support team members
Required Qualifications:
- High school diploma or equivalent; degree in a relevant field is a plus
- Proven work experience in customer service or a similar role
- Strong communication skills both verbal and written
- Excellent problemsolving abilities
- Empathetic and patient attitude towards customers
- Ability to multitask and work under pressure in a fastpaced environment
- Team player with a customerfocused mindset
- Proficiency in CRM software and help desk systems
- Ability to adapt and learn about new products and technologies
- Flexibility to work in shifts including weekends and holidays
- Good understanding of customer satisfaction metrics
- Attention to detail and accuracy in documentation
- Ability to remain professional and courteous with challenging customers
communication,empathy,multitasking,teamwork
Job tags
Salary
