Zendesk
Location
Bangalore | India
Job description
Job Summary
We are currently in search of a Business Systems Analyst to become a valued member of our expanding Financial Systems team. In this role as an individual contributor, you will assume the crucial responsibility of overseeing the day-to-day operations and integrations of our Quote to Bill Architecture which includes SalesForce CRM Zuora Billing and Zuora Revenue. This entails coordinating the end to end dependencies across these applications that drive accurate Billing and Revenue Recognition, partnering with our Revenue Accounting and Revenue Operations teams to understand their business needs and converting them into functional and technical requirements, coordinating release processes, and conducting thorough system testing and issue resolution, all while upholding our rigorous internal control standards.
What you get to do every day:
Collaborate closely with Business Stakeholders to comprehensively capture and document business needs, forming the foundation for procedural enhancements through the effective utilization of SalesForce to capture accurate data that will impact integrations and data required to reflect accurate Billing and Revenue reporting within Zuora and additional relevant business applications.
Play a vital role in cross-functional initiatives and projects within the Order To Cash domain, encompassing activities such as system implementations, operational refinements, and the seamless introduction of new products.
Troubleshooting of system and integration errors, and building processes using the Process Automator functionality.
Complex configuration including building and maintaining user roles, workflows, process forms, and reports, maintaining master data, and other similar tasks.
Demonstrate proactive initiative by identifying potential areas for enhancement and proposing projects aimed at optimizing business operations, whenever applicable.
Develop integrations and automations through systems like Workato
Apply your knowledge of OTC system best practices and financial processes to propose solutions and specific requirements
What you bring to the role
Basic Qualifications :
Certification in Salesforce Required
Certification in Zuora Revenue and Billing Preferred.
Bachelor's degree in Business, Accounting, IT or experience in Order To Cash operations.
3+ years leading end to end OTC projects in Salesforce to preferably Zuora or other Billing and Revenue SAAS solutions, in addition to day to day support of the same System Architecture.
3+ years of partnering with Finance Organizations
Solid understanding of Quote to Cash processes and controls
Understanding of NetSuite General Ledger
Business Relationship skills are a must
Preferred Qualifications :
3+ years hands-on experience as an OTC Systems Administrator.
Ability to work closely with stakeholders to consult, train & improve knowledge of existing system features.
Ability to work with a fast-paced and agile team focused on strong execution.
#LI-MN4
Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Job tags
Salary
