Location
Secunderabad | India
Job description
Role
Team Member - Manager - TES Delivery
Job Level/ Designation
M1
Function / Department
Technology Enterprise Solutions
Location
Hyderabad
Hiring Manager
TES Lead
Job Purpose
- The candidate should have work experience in fixed line enterprise deliveries & positive approach to solve problems .
- Candidate should be having fluent verbal and non-verbal communication skills for interacting with high revenue Fixed line customers.
- Candidate should have partner management experience.
Key Result Areas/Accountabilities
- 75% link commissioning of order booking done in a month as per target.
- Connected Location / Soft Upgrade should be done within 7 days.
- Fiber Not Connected - 30 Days
- UBR Pole - 15 Days
- UBR Tower - 30 Days
- OFFNET - 30 Days
- OFFNET PO Processing - 4 Days
- Regular interaction with customer to update on progress of order delivery
- End to end coordination with support functions, Managed Service partners for execution of all IP & Transmission plans released.
- Regular interaction with customer to update on progress of order delivery.
Core Competencies, Knowledge, Experience
- 7 to 10 years of technology experience in Enterprise delivery and planning across different vendor equipment (ECI, Huawei, and Ciena & Juniper etc.).
- In depth knowledge of advance features available for delivering high capacity backhaul solutions (DWDM, SDH, PSN, IP Solutions etc.)
- Capable to create different vendor product tailored solution & BOQs for customized network requirements in close coordination with central teams.
- Good understanding of various Enterprise fixed line products (PRI, SIPT, MPLS L2, L3 & NPLC etc.).
- Expert in understanding customer delivery urgency. Also to know troubleshooting of enterprise service and service delivery mechanism in various Transmission and IP equipment present in network.
- Service Delivery KPI improvement to ensure best in class CXX delivery.
- Team player & eagerness to learn technology advancements. Flexible & adaptive to changes
Must have technical / professional qualifications
- Bachelor of Engineering in Electronics & Telecommunications, CCNA/CCNP, PMPR Certification with minimum 7 years of work experience in fixed line enterprise deliveries would be preferred.
Job tags
Salary
