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Location

Bangalore | India

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Job description

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Planning the training and standardization of service delivery.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
• A bachelors degree in administration or a related field.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Managing the orders efficiently.
• Handling both B2C and B2B customers through chat or calls.
• Creating tickets and managing accordingly.
• Assigning orders to mechanics and ensuring the order is fulfilled efficiently.
• Follow-up with customers and mechanics.
• Ensure to provide the best customer experience.
• Creating daily reports in terms of order counts.
• A minimum of 1 to 3 years experience.

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Job tags

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Salary