Telecaller
Location
Noida | India
Job description
Position : Travel sales consultant ( international process) (UK process)
Location : sec 4 noida (nearest metro sec 16 noida)- Shift timings 1pm( afternoon )to 10pm ( night)- No cab facility Qualification : under graduate/graduate Experience : minimum 1 year in international bpo in travel sales - Note : Excellent English communication skills Required as it is an international process Job Description : - Listen attentively to customers' travel needs, preferences, and budgets. - Offer personalized travel recommendations and solutions based on customer requirements. - Handle customer inquiries, resolve complaints, and provide information on travel-related matters. - Research and stay updated on various travel destinations, including hotels, airlines, cruises, and other travel-related services. - Create customized travel itineraries, including flights, accommodations, transportation, tours, and activities. - Process bookings for flights, hotels, car rentals, and travel insurance using booking systems and online platforms. - Ensure accuracy in all bookings and provide customers with detailed itineraries and travel documents. - Promote travel packages, special offers, and additional services to maximize sales revenue. - Meet or exceed sales targets. - Maintain a high level of product knowledge and stay informed about industry trends and market changes. - Maintain organized records of customer information and travel bookings. - Build and maintain strong customer relationships through excellent communication and follow-up. - Keep customers informed about any changes to their travel arrangements and provide assistance during emergencies or disruptions. - Collect customer feedback and use it to improve service quality and customer satisfaction. Requirements : - Proven experience in travel sales preferably in UK travel sales for one year or more. - Strong communication and interpersonal skills. - Knowledge of global travel destinations, travel trends, and the ability to create enticing travel itineraries. - Ability to work independently and as part of a team. - Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs. - Good knowledge of GDS (Amadeus Galileo or Worldspan)- Fare and price checking - PNR Creation - Excellent Geographical Knowledge Benefits : Salary : upto 60 k + Incentive plan and - Paid LeavesJob tags
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