Onder Shipthis Technologies Pvt Ltd
Location
Bangalore | India
Job description
At Shipthis , we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient. As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry. Visit us at JOB DESCRIPTION - Take ownership of customer issues reported and see problems through to resolution - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues - Follow standard procedures for escalation of unresolved issues to the appropriate internal teams - Provide prompt and accurate feedback to customers - Ensure proper recording and closure of all issues - Prepare accurate and timely reports - Document knowledge in the form of knowledge base tech notes and articles - Follow the SLA for issues with respect to the severity. Requirements : - Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred - Must be flexible to work the Night shifts - Excellent client-facing skills - Excellent written and verbal communication skills - Deep knowledge of the product that the technician is supporting. - Basic knowledge of JavaScript and JSON is an added advantage Who can apply : Bachelor's/Master's Degree in Engineering/ Computer Science or any other domain with a strong orientation toward computer programming as part of the coursework or projects Have relevant skills and interests. Female candidates returning to work after a career break are strongly encouraged to apply Can start the job immediately. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status. JOB SYNOPSIS : Job Role : Customer Support Associate Location : Bangalore Job type : Full-time, permanent Shift : Rotational Experience : (0-2) years Industry Type : Software Product Functional Area : Software Development (ref:updazz.com)
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