Talhive
Location
Mumbai | India
Job description
Major Responsibilities:
• Perform quality control and incident management procedures across a variety of platforms including web, mobile web, iOS, Android and connected devices
• Execute end-to-end monitoring to ensure successful processing of VOD for all video assets across suite of products
• Conduct nightly tracking documentation highlighting delivery status of VOD assets.
• Communicate with other operating groups and vendors, real-time troubleshooting and
escalation for delivery of VOD assets
• Assist in monitoring of live League and games across the suite of digital products
• Generate reporting catered to new initiatives and features dedicated to supporting team integrated and locally accessed direct to consumer live and VOD streams
• Execute incident management escalation procedures including issue intake, triage, mitigation and stakeholder management during the lifecycle of all issues impacting the owned and operated digital products
• Utilize game operations tooling to assess the quality of premium VOD assets and
perform manual overrides to help mitigate potential issues.
• Assist in the execution of QA testing support including data entry to enable testing for
product development teams
• Research new digital technologies to support new innovation opportunities, Identify product and/or design flaws to be addressed by the Product Development teams
• Assist with the production of actionable insights to support product and content decisions
• Own of data-driven research projects for a variety of digital products
• Create reports around key initiatives and overall product performance
• Monitor message boards and social media outlets and report on fans positive/negative
feedback relating to our products
Required Skills/Knowledge:
• Strong analytical skills with attention to detail
• Experience creating reports and presentations
• Passion for delivering world-class online, mobile, and application experiences for sports fans
• Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teams
• Open to working in a rotational schedule covering day and night shifts, as well as weekends.
• Experience with incident management and/or customer support tooling is preferred (e.g. Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.)
• Familiarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVs
• Willingness to learn and master multiple digital products
• Strong research and analytical skills
• Good multi-tasking and project management skills
• Ability to work in high-pressure environments
• Knowledge of the current digital sports landscape
• Excellent communication and interpersonal skills
Education:
Bachelor's degree required
Job tags
Salary
