Senir Engineer / Assistant Manager - Equipment Service
Location
Bangalore | India
Job description
Job Description
Company Description
In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22.
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Job Description
Job Description
- Product support for various workshop Test & Service Equipment
- Develop Service Concept and ensure field serviceability.
- Oversee field service operations to ensure high quality repair and customer satisfaction.
- Regularly review Managed Service Provider performance and ensure necessary actions in place to augment Service Levels.
- Develop Training content for each product category and deliver the training to field team.
- Envision and Implement Value Added Service Plans for the target customers.
- Formulate Service Pricing for Equipment Installation and after sales support.
- Continuously evaluate and define process and procedure to due reduce operation cost and augment aftersales efficiency.
- Explore new market, products and bring new service portfolio to drive service business growth
Qualifications
- Bachelor of Engineering in Mechanical or related stream with 4 to 5 years experience preferably in machine maintenance and repair.
Additional Information
Skill & Competencies
- Strong problem solving and analytical skill.
- In-depth Knowledge on Pneumatic, hydraulics, electromechanical and digital systems
- Excellent technical knowledge of Automatic and Semi Automatic Machines, Automotive Workshop Test Equipments,
- Strong interpersonal Skill and ability to coach / manage functional agents to ensure deliverables.
- Should possess excellent communication and interpersonal skills
- Must have excellent market insight and connect
- Basic level skill set on mobile applications, workshop management software solutions, Flair for Digital Technology
- Good knowledge in aftersales process and automotive workshop business
- Willing to travel and passion to explore new service business concepts
- Knowledge on MS office and SAP
Job tags
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