CIBT
Location
Secunderabad | India
Job description
Responsibilities:
Provide expert phone and email support to assist customer in completing application forms for visas, passports, and related services; handle all other aspects of processing documents for customers, ensuring accurate, efficient, and timely processing
Provide current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission
Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely
Provide customer with real-time updates throughout the process
Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner
Develop expert skill in visa and passport processing, maximizing efficiency and productivity
Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process
Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
Stay abreast of all productservice enhancements, system updates, and changes to requirements
Assist colleagues and other teams as requested
Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT s strong ethical culture
Requirements:
1-3 years experience; highly desirable: experience in travel, hospitality or embassyconsulate relations
Fluency in written and spoken English
Exceptional communication and interpersonal skills
Strong client service mentality
Solutions-focused with excellent attention to detail and accuracy
Proficiency with computer software; aptitude for learning new programs
Strong organizational and time management skills
Ability to handle high volume while maintaining high level of productivity
Ability to problem solve, analyze information and provide solutions
Job tags
Salary
