Verint
Location
Bangalore | India
Job description
This is regarding an opportunity for
Specialist- Professional Services with Verint Systems About Verint Verint Systems is a Melville , New York-based analytics company which was founded in 2002. The company sells software and hardware products for customer engagement management, security , surveillance , and business intelligence . Our products are designed to assist clients in data analysis , specifically large data sets . Verint has 9,800+ clients in more than 175 countries and has employees in various locations internationally. Verint's products include speech analysis software (used to analyze call center recordings). Verint Systems provides Actionable Intelligence solutions for enterprise workforce optimization and security intelligence. Please visit to know more about us Description / Overview of Role The purpose of this role is to implement the WFE v15.x product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system. Primary Roles & Responsibilities Implementation/upgrade/expansion of Contact Centre Solutions, including: Solution design review and feedback Technical Site Discovery and validation of pre-requisites, providing technical information for customer/partner techs prior to implementation phase. Implementation of software components and third-party components as defined by the project and customer needs. Integration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management. Cloud (AWS/Google Cloud) experience is a plus Site and user acceptance testing. Primarily remote but onsite if required. Primarily in office hours but out of hours or weekend coverage basis customer requirement if required. Qualifications Overall, 10 years’ experience & 4 years professional service/ implementation experience in a similar technical position. Mandatory - Bachelor’s degree in a technology discipline or an equivalent combination of education and experience Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies) Demonstrated experience as a software SME or technical expert in Application dependent technology. If interested in the above mentioned position, please send in your resume to [email protected] thanks NeenaJob tags
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