eClerx Investments Ltd
Location
Coimbatore | India
Job description
Roles and Responsibilities
. Develop and implement operational strategies aligned with the organization's objectives.
.Identify opportunities for process improvement and cost reduction.
.Recruit, train, supervise, and evaluate operations staff.
.Foster a positive and collaborative work environment.
.Set performance goals and monitor progress.
.Analyze existing processes and workflows to identify bottlenecks and inefficiencies.
.Develop and implement process improvement initiatives.
.Monitor and measure the effectiveness of process changes.
.Maintain quality standards of services within the service level agreements.
.Implement quality control procedures and oversee quality assurance activities.
.Implement and track key performance indicators (KPIs) to measure operational performance.
.Use data and analytics to make informed decisions.
.Monitor customer feedback and address issues promptly.
.Implement strategies to enhance customer satisfaction.
.Prepare regular reports for senior management on operational performance.
.Provide insights and recommendations for improvement.
Skills :
Job tags
Salary