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Female Customer Care Manager


SWASTIK PLACEMENT AGENCY


Location

Ahmedabad | India


Job description

Qualifications And Skills

Roles And Responsibilities

  • Oversee the daily operations of the customer care department, ensuring efficiency and productivity
  • Manage, train, and evaluate a team of customer care representatives
  • Develop and implement customer service policies and procedures to enhance customer satisfaction
  • Handle escalated customer inquiries and complaints, ensuring timely resolution
  • Maintain a high level of product knowledge to effectively answer customer inquiries
  • Collaborate with other departments to ensure streamlined processes and excellent customer service
  • Monitor and analyze customer feedback and data to identify areas for improvement
  • Prepare and present reports on customer care operations and performance
  • Stay updated on industry trends and best practices in customer care management


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